Terms and Conditions

Thank you for using our products and services ("Services"). The Services are provided by REELINGUA LTD, located at:

Flat 54 Frederick Court,
30 Duke of York Square,
London,
SW34LZ

These Terms of Services (the “Terms”) are a binding contract between you and REELINGUA LTD. You must agree to and accept all of the Terms, or you don't have the right to use the Services. Your using the Services in any way means that you agree to all of these Terms, and these Terms will remain in effect while you use the Services. These Terms include the provisions in this document, as well as those in the Privacy Policy. If any aspect of the terms remains unclear, please feel free to reach out to support@reelingua.com for further clarification.

REELINGUA LTD grants you a personal, worldwide, non-assignable, and non-exclusive license to use the software provided as part of the Services. This license is for the sole purpose of enabling you to use and enjoy the benefit of the Services in the manner permitted by these terms. You may not copy, modify, distribute, sell, or lease any part of our Services or included software, nor may you reverse engineer or attempt to extract the source code of that software, unless laws prohibit those restrictions or you have our written permission.

We believe that learning languages is a valuable pursuit for individuals of all ages, including young users. However, we recognize that language learning can be a complex endeavor, and there may be instances where mature content, inappropriate views, or offensive language may inadvertently appear within the learning materials. While we diligently work to curate and filter content, it is possible that some unsuitable material might slip through. Given the potential for exposure to inappropriate content, WE RECOMMEND THAT OUR PLATFORM BE USED BY USERS AGED 13 YEARS AND OLDER. Although we do not expressly prohibit usage by younger audiences, we strongly encourage parental supervision when children engage with our platform. This will help ensure a safer and more suitable learning environment for young language learners. That being said, we will monitor our younger audiences and block further access if we deem the use of the platform inappropriate. Examples of inappropriate use include, but are not limited to, heavy search use of materials related to sex, violence, racism, and danger.

• The podcasts available on our platform are predominantly generated by artificial intelligence. We emphasise that these podcasts are provided exclusively for language learning purposes. We do not endorse any opinions expressed within the podcasts, and the content should not be considered as accurate or factual information regarding the world or specific topics. Users are advised to use these AI-generated podcasts solely as a tool for improving language skills, without relying on them for factual content.

By signing up for our subscription services, you agree to be charged for the selected plan on a recurring basis. The billing cycle will depend on the plan you choose (e.g., monthly or annual). Your subscription will automatically renew at the end of each billing cycle unless you cancel the subscription prior to the renewal date. To cancel your subscription, you must follow the cancellation procedures outlined in our platform or contact our customer support. Please note that refunds for partial billing cycles or unused subscription periods are not available. By using our subscription services, you acknowledge and agree to these recurring payments and billing terms.

By using our Services, you may have the opportunity to create, modify, upload, or share content, including but not limited to text, images, videos, audio files, or other materials (collectively, "User-Generated Content" or "UGC"). You are solely responsible for the UGC that you create or share on our platform and must ensure that it complies with all applicable laws, regulations, and these Terms. By submitting or sharing UGC, you represent and warrant that you own or have the necessary rights, licenses, and permissions to use and distribute the UGC, and that you do not infringe upon any third-party intellectual property rights, privacy rights, or any other legal or moral rights. REELINGUA does not claim ownership of your UGC; however, by submitting or sharing UGC, you grant REELINGUA a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the UGC in connection with the Services and REELINGUA's business, including for promoting and redistributing part or all of the Services (and derivative works thereof) in any media formats and through any media channels. You also agree that REELINGUA has the right, but not the obligation, to monitor, review, edit, or remove any UGC at its sole discretion. REELINGUA is not responsible for any UGC posted or shared by users and assumes no liability for any loss or damage resulting from the use of or reliance on any UGC.

We reserve the right to block further usage of our platform if any of these rules are broken.

• You must not interfere with our Services or try to access them using a method other than the interface and the instructions that we provide. This includes, but is not limited to, web crawlers, spiders, bots, or other automation devices.
• You must not attempt to reverse engineer our application in order to manipulate or alter its expected behavior. For example, searching for phrases that would force the AI prompt to deviate from its intended function is not allowed.

REELINGUA's privacy policies explain how we treat your personal data and protect your privacy when you use our Services. By using our Services, you agree that Reelingua can use such data in accordance with our privacy policies.

We are constantly changing and improving our Services. We may add or remove functionalities or features, and we may suspend or stop a Service altogether. You can stop using our Services at any time, although we'll be sorry to see you go. Reelingua may also stop providing Services to you, or add or create new limits to our Services at any time.

When permitted by law, Reelingua, and Reelingua's suppliers and distributors, will not be responsible for lost profits, revenues, or data, financial losses or indirect, special, consequential, exemplary, or punitive damages. To the extent permitted by law, the total liability of Reelingua, and its suppliers and distributors, for any claims under these terms, including for any implied warranties, is limited to the amount you paid us to use the services (or, if we choose, to supplying you the services again). In all cases, reelingua, and its suppliers and distributors, will not be liable for any loss or damage that is not reasonably foreseeable.

We do not guarantee the uptime of our service and the accessibility may be unstable. Therefore, if you have downstream dependencies, we do not take responsibility for any such cases.

If you are using our Services on behalf of a business, that business accepts these terms. It will hold harmless and indemnify REELINGUA and its affiliates, officers, agents, and employees from any claim, suit or action arising from or related to the use of the Services or violation of these terms, including any liability or expense arising from claims, losses, damages, suits, judgments, litigation costs and attorneys' fees.

These Terms and any disputes or claims arising out of or in connection with them, their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

• (a) Any dispute, controversy or claim arising out of or relating to these Terms, or the breach, termination or invalidity thereof, shall be finally settled by arbitration in accordance with the Arbitration Act 1996, as amended or replaced from time to time.
• (b) The parties agree that any dispute arising out of or in connection with these Terms, including any dispute concerning refunds, will be resolved exclusively through arbitration conducted in England and Wales. The arbitration proceedings shall be confidential and conducted in the English language.
• (c) The parties further agree that any refunds or claims for compensation relating to the subject matter of these Terms shall be withheld and deferred until the conclusion of the arbitration procedure and the issuance of a final and binding arbitration award.

• (a) The arbitration shall be administered by a single arbitrator mutually agreed upon by the parties. If the parties are unable to agree on an arbitrator within thirty (30) days of a party's request for arbitration, the arbitrator shall be appointed by the London Court of International Arbitration (LCIA) in accordance with its rules.
• (b) The seat of arbitration shall be London, England, and the venue for any hearings or meetings shall be a location agreed upon by the parties or, failing such agreement, determined by the arbitrator.
• (c) The arbitrator shall apply the substantive laws of England and Wales to the resolution of the dispute, without regard to conflict of law principles.
• (d) The arbitrator's award shall be final and binding on the parties, and may be entered as a judgment in any court of competent jurisdiction. The parties expressly agree to waive any rights to appeal or seek modification of the arbitrator's award, to the extent such waiver is permitted by applicable law.

Each party shall bear its own costs and expenses in connection with the arbitration, including legal fees, expert fees, and witness expenses. The arbitrator shall have the authority to apportion the costs of the arbitration, including the fees of the arbitrator, as part of the arbitrator's award, as the arbitrator deems appropriate.

We may modify these terms or any additional terms that apply to a Service to, for example, reflect changes to the law or changes to our Services. You should look at the terms regularly. We'll post notice of modifications to these terms on this page. We'll post notice of modified additional terms in the applicable Service. Changes will not apply retroactively and will become effective no sooner than fourteen days after they are posted. However, changes addressing new functions for a Service or changes made for legal reasons will be effective immediately. If you do not agree to the modified terms for a Service, you should discontinue your use of that Service. If there is a conflict between these terms and the additional terms, the additional terms will control for that conflict.