Privacy Policy

Effective Date: 2024-06-30

Introduction

By using our services, you entrust us with your personal information. Our Privacy Policy aims to clarify the following:

  1. What data we collect
  2. Why we collect your data
  3. How we handle and protect your data

If any aspect of this policy remains unclear, please feel free to reach out to support@reelingua.com for further clarification.

What data we collect

We collect information to improve our services and enhance the security of all our users. These categories include:

  • Information you give us
  • Device information
  • Log information
  • Google analytics

Information you give us: Certain features of Reelingua's products necessitate creating an account. Once you do so, we will request personal information such as your name, email address, primary language, target language (i.e., the language you wish to learn), and credit card details for service purchases. Our payment transactions are managed by Stripe, a third-party payment processor that has its own privacy policy page.

Device information: We collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information).

Log information: We collect certain information related to HTTP requests made to our server, including:

  • IP address of the client
  • Timestamp of the request
  • Request itself
  • HTTP status code returned by the server
  • Size of the response body in bytes
  • Referring URL
  • User agent string
  • Time it took to process the request in seconds
  • Length of the request body in bytes

Google analytics: We use Google Analytics as a third-party analytics service. These services may collect and store some information about you. Google Analytics collects your IP address when you use our services but does not collect your name or other personally identifying information. When you use our services, Google Analytics puts a persistent cookie on your web browser to identify you as a unique user next time you use the services. However, only Google can access the cookie, and they are restricted in their ability to use and share the information collected by Google Analytics. If you want to opt-out of Google Analytics, you can visit this page.

You can contact us anytime to request that your data be deleted from all of our records. Otherwise, we will retain your data indefinitely.

Why we collect your data

At REELINGUA, our commitment to enhancing user experience and ensuring the highest level of satisfaction is at the forefront of our operations. To achieve this, we diligently gather and analyse data, which plays a pivotal role in identifying and addressing technical challenges such as slow response times or security vulnerabilities. Moreover, this data is instrumental in refining our content offerings. By understanding which podcasts users engage with the most and recognising the diverse levels of language proficiency among our user base, we are able to tailor our content more effectively. This personalised approach ensures that each user receives recommendations that align with their interests and language learning journey.

In addition to improving our service offerings, the collected data is crucial for auditing purposes and in the resolution of any legal disputes that may arise during our business interactions. We maintain the right to access, read, preserve, and disclose any information deemed necessary to comply with legal obligations, enforce our Terms of Service and other agreements, and protect the rights, property, or safety of REELINGUA, our employees, our users, or the public. Our rigorous data management practices are designed not only to enhance user engagement and satisfaction but also to uphold our legal and ethical responsibilities.

How we handle and protect your data

At REELINGUA, we take the security and privacy of your data very seriously. We are dedicated to implementing and maintaining state-of-the-art security measures to safeguard the information we collect. This includes utilising standard technologies such as password encryption and HTTPS protocol, among others, to ensure the highest level of data protection and compliance with the latest technology standards.

Please note, however, that while we make every effort to secure your data, we cannot guarantee the absolute security of your information in the event of a data breach or hacking attempt. Consequently, REELINGUA will not assume responsibility for any data that you have willfully provided in the event of a security breach. We strongly encourage our users to generate unique, complicated, and lengthy passwords to further enhance the protection of their accounts and personal information. When creating podcasts, remember that your content is public. Do not include sensitive information like passwords or personal details. Podcasts are for language learning, not storing sensitive data. Protect your privacy by keeping confidential information out of your recordings.

It is also important to understand that we do not sell your data to third parties. Nonetheless, in the event that we enter into a partnership or are acquired by another entity, we will adhere to the privacy policy terms of our partners or acquirers.

Additionally, we may buy or sell assets and share and/or transfer information in connection with the evaluation and entry into such transactions. If REELINGUA (or our assets) are acquired, or if we go out of business, enter bankruptcy, or undergo some other change of control, information we collect could be one of the assets transferred to or acquired by a third party.

Finally, please be aware that our Privacy Policy may be updated from time to time. We assure you that any changes will not reduce your rights under this Privacy Policy without your explicit consent. All amendments will be posted on this page, keeping you informed of our practices and how we are committed to protecting your privacy.